Contractors-License Policies

Privacy Policy

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.

Asking for your information

We will sometimes ask customers for personal information such as your name, address, e-mail address, and other details. Providing us your information will simply help us offer products and services that we think you'd like to hear about. When you choose to give personal information to us over the Internet that we or our business partners may request, we will endeavor to inform you how we will use the information.

When we ask for personal information for any reason, we will provide a link to this policy statement to make our intentions clear.

 

Personal Information Privacy

We will take all appropriate steps to keep your personal information confidential. Those steps include limiting access to customer information databases, communicating this policy statement to all our employees and establishing and enforcing penalties for violating this statement.

We will not sell, rent, or give away our customers' personal information to other companies for use in selling others' products or services. When we do contract with another company to market or advertise products or services for us, we will insist on binding agreements from those companies protecting our customer information. We will vigorously enforce all privacy agreements we have with other companies.

We gather personal information from our customers so we can better develop our relationship with those customers. Occasionally, we seek customer comments on our products and services. These comments allow us to determine which products and services our customers should be made aware of based on their specific needs.

We will communicate with customers via e-mail or other online delivery devices only if the customer agrees to receive those communications. Customers, who believe they are receiving our communications in error or no longer desire to receive them, should inform us and we will remove those customers' names from our mailing lists. We will be judicious in the use of e-mail and paper mail to communicate with customers. We will, at all times, put ourselves in the place of the recipients of our mail and treat our customers as we ourselves would like to be treated.

Online Course Policy
After using our builders license exam preparation software, we will refund your money on the purchase of our software if you fail to pass the test on your first try. We are confident you will find our exam preparation material easy to use and the closest thing to the real test. If for any reason you do not pass your exam after using our course, simply send us your exam results and we will issue a full refund for the cost of the online course.

Virginia Prelicense Course Policy
If you have not yet accessed a course and desire a refund, the following refund policy applies:

REFUND POLICY: Contractors-License will provide a full refund for your course if you decide not to take the course for any reason. Refunds are returned on the same day they are requested. Prelicense courses are eligible for a full refund within 30 days of purchase providing that the course has not been started. Our refund policy adheres to all applicable state, federal, and accrediting agency requirements.

All refund requests must be made to support@contractors-license.com and must include a brief explanation of the reason for the return.

Book Return Policy
We will take your return into consideration if you contact us within 1 week (seven days) from the original ship date. All books must be in their original (new) condition to receive credit.

All approved returns must be received within 2 weeks (14 days) of original ship date. Sales receipt must be included with the return shipment. Purchaser is responsible for the return shipping costs. Returns must be sent through a carrier with a tracking number.

Within 5 days of the received return shipment, a credit will be processed to your credit card. A store credit will issued if the original payment was made by a check or money order. No refund checks will be sent. We reserve the right to refuse any return for any reason.

For book returns, contact us at (800) 680-0812.

Address for Returns:
Contractor License Exam.com
500 Sun Valley Drive Ste. D-1
Roswell, GA 30076

Claims Procedure
If a book was damaged by the delivery service/carrier, please contact the carrier to file a claim. For defective books or shortages, please contact our shipping department within 14 days of original shipment.

Shipping Department: (800) 680-0812.