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Contractors-License Policies

Online Course Policy
After using our builders license exam preparation software, we will refund your money on the purchase of our software if you fail to pass the test on your first try. We are confident you will find our exam preparation material easy to use and the closest thing to the real test. If for any reason you do not pass your exam after using our course, simply send us your exam results and we will issue a full refund for the cost of the online course.

Virginia Prelicense Course Policy
If you have not yet accessed a course and desire a refund, the following refund policy applies:

REFUND POLICY: Contractors-License will provide a full refund for your course if you decide not to take the course for any reason. Refunds are returned on the same day they are requested. Prelicense courses are eligible for a full refund within 30 days of purchase providing that the course has not been started. Our refund policy adheres to all applicable state, federal, and accrediting agency requirements.

All refund requests must be made to support@contractors-license.com and must include a brief explanation of the reason for the return.

Book Return Policy
We will take your return into consideration if you contact us within 1 week (seven days) from the original ship date. All books must be in their original (new) condition to receive credit.

All approved returns must be received within 2 weeks (14 days) of original ship date. Sales receipt must be included with the return shipment. Purchaser is responsible for the return shipping costs. Returns must be sent through a carrier with a tracking number.

Within 5 days of the received return shipment, a credit will be processed to your credit card. A store credit will issued if the original payment was made by a check or money order. No refund checks will be sent. We reserve the right to refuse any return for any reason.

For book returns, contact us at (800) 680-0812.

Address for Returns:
Contractor License Exam.com
500 Sun Valley Drive Ste. D-1
Roswell, GA 30076

Claims Procedure
If a book was damaged by the delivery service/carrier, please contact the carrier to file a claim. For defective books or shortages, please contact our shipping department within 14 days of original shipment.

Shipping Department: (800) 680-0812.